Customer must notify The Clothesline within 5 days of receipt of a delivery of any lost or damaged items from that particular delivery.  If the item is not reported before or on that fifth day then the failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery.  Customer agrees to meet a Clothesline employee at the specified time and location for pick-up and delivery, unless permission has been granted by Customer to leave their Clothesline Laundry bag unattended at a pre-determined location.  In which case Customer's Clothesline Laundry bag must be waiting at the specified location at pick-up time.  The Clothesline is not responsible for the loss, or damage of items left unattended for pick-up or drop-off.  If Customer or Customer's laundry bag is not present at the time of pick-up, it is Customer's responsibility to bring their laundry bag to The Clothesline Laundromat located at 317A Boston Ave, Medford, MA  02155 or forfeit service for that week.  The Clothesline will use full efforts to try to work with Customer to pick-up or deliver clothing in the event that Customer is not able to keep their specified time.  In the event that an alternate pick-up/delivery can't be coordinated, then Customer has the option to deliver clothing to The Clothesline Laundromat located at 317A Boston Ave, Medford, MA  02155 and customer will be notified to pick up clothing when wash/dry/fold has been completed.  Customer is not entitled to receive a refund for service that they were not available for on any given week.


Late fees:  Payment for laundry service must be received prior to or on the day of the first pick-up of the semester.  If payment for laundry service has not been received by The Clothesline by the first pick-up of the second month of laundry service, then a $5.00/month late fee will be imposed.


If the weight of Customer's bag goes over 18 lbs for one week, an average charge of $1.25/lbs will be charged.  Charges for weight overages and dry cleaning services rendered will be tracked by The Clothesline, and a weekly bill will be emailed to Customer at the beginning of each week that a payment is due.  Payment for "extra charges" is expected at the next pick-up following distribution of the weekly bills.  Payment can be made online ($1 online service charge applies) or with cash/check made payable to "The Clothesline Laundromat" placed in a marked envelope inside of the laundry bage.  Please make an attempt to notify the Clothesline driver that payment is included in the laundry bag if this is the case.  If payment for extra charges has not been received within 4 weeks of receipt of weekly bill, then a $5.00/month late fee will be imposed.


The Clothesline reserves the right to withhold a Customer's laundry if payment for laundry service, dry cleaning services, or overages has not been received in full.  The Clothesline will gladly release the laundry to the Customer once the amount due has been received in full.





The Clothesline Laundry Service

User Agreement


Terms & Conditions


When you sign up online or in person and/or use the Clothesline Laundry Service ("service") you agree to all of the terms and conditions listed below.  Please read the following terms and conditions carefully, as they form the agreement between you and The Clothesline Laundromat.  If you do not agree to these terms and conditions, you should opt out of the Service.
The Clothesline will use full efforts to try to ensure that its wash/dry/fold service maintains high quality standards.  However, The Clothesline is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of our normal washing and drying process. 
The Clothesline is not responsible for lost or stolen articles unless sufficient evidence proves that The Clothesline was negligent and responsible for the loss. The Clothesline is not responsible for garments labeled "hand wash only" or "dry clean only" or "line dry" and is not responsible for checking for these labels in Customer's garments.  Garments with these labels will undergo our normal wash/dry/fold process unless Customer provides special instructions deeming otherwise.  Please check garments before delivering them to The Clothesline.  The Clothesline does offer ala carte dry cleaning services.  Articles that are intended for dry cleaning must be placed in a separate bag and clearly marked "dry cleaning".  All other garments not clearly marked "dry cleaning" or other special instructions by Customer will undergo our wash/dry/fold process. The Clothesline is not responsible for loss of or damage to any personal items such as money, jewelry, makeup, lip balm, gum, pens, or any other object that is left in pockets or otherwise not intended to be washed by The Clothesline.  Customer agrees not to leave such items in the clothing or in the Clothesline laundry bags.  The Clothesline is not responsible for damage to garments resulting from items left in Customer's clothing or laundry bag. The Clothesline reserves the right to refuse cleaning any item for the safety and hygiene of the staff and machines.  The Clothesline does not guarantee removal of all stains. Although The Clothesline is not liable for damage or loss of clothing/items due to the fault of the third party dry cleaners.  If the Clothesline is proven to have lost the item, from the daily records sheet, The Clothesline will reimburse Customer for lost or damaged clothing in an amount to be determined by the Clothesline not to exceed 50% of the original purchase price or the cost of the laundry service, which ever is lesser.  If the entire cost of laundry service is reimbursed, remaining unused weeks of laundry service will be forfeited.