Customer must notify The Clothesline within 5 days of receipt of a delivery of any lost or damaged items from that particular delivery. If the item is not reported before or on that fifth day then the failure to do so constitutes waiver of a claim for any lost or damaged items from that delivery. Customer agrees to meet a Clothesline employee at the specified time and location for pick-up and delivery, unless permission has been granted by Customer to leave their Clothesline Laundry bag unattended at a pre-determined location. In which case Customer's Clothesline Laundry bag must be waiting at the specified location at pick-up time. The Clothesline is not responsible for the loss, or damage of items left unattended for pick-up or drop-off. If Customer or Customer's laundry bag is not present at the time of pick-up, it is Customer's responsibility to bring their laundry bag to The Clothesline Laundromat located at 317A Boston Ave, Medford, MA 02155 or forfeit service for that week. The Clothesline will use full efforts to try to work with Customer to pick-up or deliver clothing in the event that Customer is not able to keep their specified time. In the event that an alternate pick-up/delivery can't be coordinated, then Customer has the option to deliver clothing to The Clothesline Laundromat located at 317A Boston Ave, Medford, MA 02155 and customer will be notified to pick up clothing when wash/dry/fold has been completed. Customer is not entitled to receive a refund for service that they were not available for on any given week.
Late fees: Payment for laundry service must be received prior to or on the day of the first pick-up of the semester. If payment for laundry service has not been received by The Clothesline by the first pick-up of the second month of laundry service, then a $5.00/month late fee will be imposed.
If the weight of Customer's bag goes over 18 lbs for one week, an average charge of $1.25/lbs will be charged. Charges for weight overages and dry cleaning services rendered will be tracked by The Clothesline, and a weekly bill will be emailed to Customer at the beginning of each week that a payment is due. Payment for "extra charges" is expected at the next pick-up following distribution of the weekly bills. Payment can be made online ($1 online service charge applies) or with cash/check made payable to "The Clothesline Laundromat" placed in a marked envelope inside of the laundry bage. Please make an attempt to notify the Clothesline driver that payment is included in the laundry bag if this is the case. If payment for extra charges has not been received within 4 weeks of receipt of weekly bill, then a $5.00/month late fee will be imposed.
The Clothesline reserves the right to withhold a Customer's laundry if payment for laundry service, dry cleaning services, or overages has not been received in full. The Clothesline will gladly release the laundry to the Customer once the amount due has been received in full.